Technology is a tool. Used right, it will improve your business.
To this end, Netflix did not kill Blockbuster. Late fee’s did.
Uber did not kill taxi services. Poor access and controlled pricing did.
Apple did not kill the music industry. Being forced to buy albums did.
Amazon did not kill other retailers. Poor customer service did.
Airbnb isn’t killing the hotel industry. Pricing is.
Smart solutions focused on the best customer experience leverages the best of what technology offers. I can only hope that as these new iconic businesses grow through simplifying the complex with technology, they stay focused on exceptional service.